ICCU's Secure Email Message Center
To access ICCU's Secure Email Message Center click on the icon above.
Email Message Center: Questions & Answers
How does it work? · How do I send a secure message? · How do I create an account?
How do I retrieve a secure email? · What if I forget/lose my password? · What if I need help?
By itself, email is an insecure communication channel. Messages sent via standard email travel across many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to “eavesdrop” on email messages as they traverse these various networks.
Since confidentiality cannot be guaranteed, standard email should not be used to exchange sensitive personal, financial or private information such as social security numbers, account number, tax forms and more.
How Does Secure Email Work?
When ICCU sends you a secure message, the message is sent to a secure data center where it is held for you to review. At the same time, a notification message is sent that a “Secure ICCU email message is waiting to be retrieved.” The notification email message will contain a link to the ICCU Secure Email Message Center. Simply click on the link, log in to the secure website, and retrieve your message.
How Do I Send a Secure Email to ICCU?
To send a secure mail message to Isabella Community Credit Union (ICCU), click on the link to the ICCU Secure Message Center (above and/or left).
You will be taken to the login screen where you will be prompted to enter your email address and the password you established. Once logged in, you can create a new ICCU Secure Email message by clicking on the “COMPOSE” Tab.
The first time you use the ICCU Secure Message Center, you will be prompted to create an account. To do so, simply supply your email address and a password to establish an account.
A confirmation message will be sent to the email address you registered/entered. You will need to click on the link in the confirmation email to complete the account set-up process.
You will use this password each time you log into the ICCU Secure Message Center to send and/or retrieve a secure email message to and from the credit union. You can now begin using your ICCU Secure Message Center account.
How Do I Retrieve a Secure Email?
When ICCU sends you a secure email message, you will receive a notification via email. Simply click on the link contained in the notification message, which will take you to the ICCU Secure Email Message Center. You will be directed to a login screen where you will be prompted to enter your email address and the password you established.
Once logged in, you can read and view your ICCU Secure Email, download it to your computer, if you wish, or send a secure reply message.
What If I Forget or Lose My Password?
You can request to change your password by clicking on the “Change Your Password” link in the ICCU Secure Message Center. An email message will be sent to the email address you previously identified within thirty (30) seconds. ICCU does not keep or retain passwords or email address login information.
What If I Need Help?
If you need help, click on ICCU’s Secure Email Message Center and click on either the “Use Online Help” link below the sign-in button, or the “online tutorial” button below the “Welcome Message” for additional support and information. You may also contact ICCU via standard email at support@iccuonline.com, or call 989-773-5927 during business hours.
Please note: ICCU does not keep or retain passwords, email addresses or secure email login information.
