Celebrating Exceptional Member Experiences — ICCU Honored with Mastercard Consumer Experience Award
We’re proud to share some exciting news—Isabella Community Credit Union has been recognized by Mastercard with the Consumer Experience Award in the 6th Annual Mastercard Community Institution Segment Awards!
This national award celebrates community financial institutions that go above and beyond to deliver exceptional service and meaningful connections. For ICCU, it’s a powerful acknowledgment of the purpose we live every day: building lifetime member relationships as a trusted financial partner.
Putting Members First
From personalized service to innovative programs, ICCU is dedicated to meeting members wherever they are in their financial journey. We listen to our members through ongoing surveys and Net Promoter Score (NPS) feedback, using those insights to strengthen our service and celebrate employee excellence.
Programs like LifePerks Rewards and the Member Referral Program turn everyday financial activity into meaningful rewards. Meanwhile, our Teacher Solutions and Service Strong programs provide tailored financial support for educators, veterans, and active-duty military members—demonstrating our commitment to serving members through every stage of life.
The Heart Behind the Award
“This award reflects the heart of who we are—our dedication to building lifetime relationships and serving our members with integrity, respect, and care,” said Jenny Hoyle, President and CEO of ICCU. “Every ICCU employee plays a part in creating experiences that make a lasting difference for our members and communities.”
More Than an Award
At ICCU, this recognition is more than a moment—it’s a reflection of our team’s shared commitment to people. Every conversation, product, and community partnership is an opportunity to strengthen the trust that defines us.
“Our members inspire everything we do,” added Nicole Mozurkewich, Assistant Vice President of Brand Engagement and Marketing. “Our brand comes to life through the people who represent it every day. From the front line to the back office, our team brings our values to life through genuine care and consistent experiences that build trust. This award reflects their passion and the strength of our brand in action.”
We’re incredibly proud of our employees, thankful for our members, and honored by this recognition from Mastercard. Together, we’ll continue creating positive experiences that make a difference—one member at a time.