Debit Card FAQs
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Yes, please fill out the online dispute form and bring it (or send it) to ICCU or fill out the form while you're in an ICCU office.
No, the only way to stop a debit card transaction and prevent future debits is to order a new card with a new number.
Absolutely! All you need to do is give ICCU a call.
We keep the limits lowered to protect your funds from fraudulent activity, but understand that sometimes you need to make larger purchases.
In most cases, you can use your debit card outside of the United States. Please let us know when you are traveling by filling out the Traveling Out of Area Form to prevent your card being blocked for suspicious activity.
If you are using your card outside of the United States, please be aware that you will be charged a foreign exchange fee of $10.00, as well as any additional 3rd party fees.
There are several ways to change your PIN:
- You can call the number on your PIN mailer.
- If you don't have the mailer, and don't know your current PIN, call ICCU.
- If you know your current PIN, you can change it at any of ICCU's ATMs.
There is no charge for making a purchase with your ICCU debit Card.
Yes, please let us know when you travel to help prevent your card from being blocked for potentially unauthorized activity.
Members ages 14 to 17 may have a checking account with a debit card, as long as their parent/legal guardian is a joint owner on the account.
At this time, ICCU does not offer loans to members under the age of 18.
There isn't a charge for your debit card.
However, there is a $5.00 charge for a replacement debit card, if it is lost, stolen, or damaged. (Additional charge for RUSH order)
The terms "debit card" and "check card" mean the same thing. A debit card withdraws money from your checking account as a check does; therefore, it debits your account. It can also withdraw money from your savings account, if you have it set up that way when you ask for a card. It can be used to make purchases at any retail establishment that displays the MasterCard logo.
During business hours: Call ICCU at (989)773-5927
Outside business hours: Call ICCU and listen for the correct prompt; or